Contact & FAQs – Paws Dog Camp

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Getting started is as simple as reaching out. Let’s talk about how we can make your dog’s days absolutely amazing.

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Have questions about our playdates? Wondering if your pup would be a good fit? We’re here to help you figure it all out. Send us a message below or give us a call to schedule your consultation — that’s where the magic starts.

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Frequently Asked Questions

Everything You Need To Know

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Get Started

Daily Camp Life

Dog Behavior

Pickup and drop-off

About our story

Subscription Details

Getting Started

What's the first step to joining?

The first step is scheduling a free 30-minute in-home consultation where we get to meet your dog and learn all about their unique personality, needs, and routines. During this visit, we'll discuss our services, answer your questions, and make sure we're a perfect fit for your pup.

How does the membership work?

We operate on a membership model that requires a minimum of 8 visits per month. This ensures your dog settles into our group, builds strong social bonds, and feels confident in our ranch environment. Your membership guarantees your spot and allows us to maintain safe group sizes with proper staffing.

What are your ranch adventure hours?

We operate Monday through Friday from 7:30 AM to 5 PM. We pick up your pup between 8:00-11:00 AM and drop them off between 1:30-4:00 PM. Times are approximate and we work with your schedule during the consultation.

Where do you provide service?

For ranch adventures, we serve San Bruno, Millbrae, Burlingame, Hillsborough, San Mateo, Foster City, Belmont, Redwood Shores, San Carlos, Redwood City, Woodside, Atherton, Menlo Park, and Half Moon Bay. For boarding, we extend service along the peninsula from San Bruno to San Jose, plus Livermore area and Santa Cruz area.

Daily Camp Life

What does a typical day look like?

Your dog enjoys approximately two hours of supervised off-leash play at our fully fenced outdoor ranch in Half Moon Bay. They have access to fresh water, shade, toys, and plenty of interaction with our caring staff. We're hands-on and actively play with the dogs to ensure they have a fun, stimulating experience.

How do you group the dogs?

We carefully group dogs based on their size and temperament to create a safe and comfortable environment for all. This personalized approach ensures every dog feels secure and can play at their comfort level.

Do ranch adventures happen in bad weather?

Yes! Our ranch adventures happen rain or shine, so your dog gets consistent exercise and socialization regardless of the weather. We towel dry and spot brush your dog so they're relatively clean and comfortable when they come home.

How do you handle pickup and drop-off?

For your convenience, we arrange access to your home using either a door code or a secure lockbox. This ensures a seamless experience while keeping everything safe and hassle-free. We use our own leashes, towels, and brushes so you just need to provide a properly fitting collar with tags.

Membership and Billing

How does the billing work?

Memberships are billed based on the minimum 8 visits per month. Even if your pup attends fewer visits in a given month, the membership charge remains the same because your spot, staffing, and space are reserved specifically for your dog.

What about cancellations and make-up visits?

We require 24 hours notice for cancellations, and all cancellations must be made by 8:00 AM the day before the scheduled visit. When proper notice is given, we offer make-up visits within the same calendar month, as long as they're pre-scheduled and space allows. Unused visits don't roll over to future months.

What if I need to cancel my membership entirely?

If you need to cancel services completely, we ask for two weeks notice to avoid charges during that period.

Do you offer any referral benefits?

Yes! As a thank-you for helping us grow our community, you'll receive one free visit for every referral that signs up for services.

Safety and Care

What makes Paws Dog Camp safe?

We've been serving the community since 1999 and are fully insured. Our team is CPR certified for dogs, and we prioritize safety in everything we do. We maintain safe group sizes, provide consistent supervision, and our ranch is fully fenced for secure off-leash play.

What if my dog has special needs?

We love working with dogs who have unique personalities! Whether your pup is high-energy, timid, or has specific dietary or medical needs, we create personalized care plans. We're not formal trainers, but we reinforce good behavior and help shy dogs build confidence through positive pack interactions.

How do I know when my dog has been picked up or dropped off?

We send notification messages so you're always in the loop. Plus, you'll get those fun photo updates throughout the day so you can see your pup having a blast.

Do you provide boarding services?

Yes! We offer comfortable in-home boarding in our private homes in Livermore (Omie's) and Scotts Valley (Trina's). Boarding is available 7 days a week by pre-arrangement. For camp members, it's $110 per night for one pup or $200 for two pups, with a $30 holiday fee for major holidays.

About our story

How did Paws Dog Camp get started?

Paws Dog Camp began as Trina's childhood dream of working with dogs. Growing up in a dog-loving household, she started with pet sitting and dog outings, building the business organically through genuine care and personal connections with clients and their furry family members.

Where are you located?

We're proudly based in San Mateo, serving the Bay Area community. Our central location makes it convenient for families throughout the region.

Are you insured?

Absolutely. We carry comprehensive liability insurance to protect both our four-legged clients and their families. Your peace of mind is just as important as your pup's happiness.

Tell me about your team?

Our team members are carefully selected dog lovers who share our passion for exceptional care. Each team member is trained in our safety protocols and approaches, ensuring your pup gets consistent, loving attention from everyone they meet.

Practical Details

What do I need to provide?

You just need to provide a properly fitting collar with tags and any special food or medications your dog needs. We supply all leashes, towels, brushes, and other equipment.

When are you closed?

We're closed for regular camp visits on Memorial Day, Independence Day, Labor Day, Thanksgiving, and December 24 - January 1 for winter holiday break. Boarding remains available year-round.

How much does it cost?

Our ranch adventures are priced based on how many days per week your pup joins us:

One Pup:

2 days per week: $65 per day
3-4 days per week: $63 per day
5 days per week: $61 per day

Two Pups (from the same family):

2 days per week: $120 per day
3-4 days per week: $115 per day
5 days per week: $108 per day

Boarding:
We also offer in-home boarding at an additional $50 per night per pup.

Remember, we require a minimum of twice-weekly visits to help your dog build those important friendships and feel comfortable in our pack. The more days your pup joins us, the better rate you'll get, and the more fun they'll have with their ranch buddies!

How do I apply?

Ready to get started? Reach out through our contact form above or give us a call. We'll schedule your consultation and take it from there. The hardest part is making that first call – everything else is just fun!